SHIPPING FEE
It is 4.99$ shipping fee with all order in USA and shipping fee with other country is 6.99$
It is FREE SHIPPING in USA if your order over 100$
If you order more than 1 items / order, you don’t need to pay more any addition shipping fee.
HOW LONG DOES SHIPPING TAKE?
TOTAL SHIPPING TIME= PROCESSING TIME + SHIPPING TIME
- PROCESSING TIME:
We process orders between Monday and Friday. Processing time is 2-3 days. So if you order in the weekend, the processing time is 4-5 days
- SHIPPING TIME :
If your shipping address is in USA, Estimate shipping time is: 3-7 days
If your shipping address is in Canada, Estimate shipping time is: 7-10 days
If your shipping address is in other country, Estimate shipping time is: 7-14 days
Please ensure all delivery information is correct. If there is incorrect or missing information, we may be required to contact you for the update on the delivery information, which can cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Please fill in your address in all details, otherwise, the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble.
Our order cut-off time is 8 am UTC -8 every weekday.
DO YOU SHIP WORLDWIDE?
Yes. We provide shipping to all countries around the world. However, there is some locations we are unable to ship to because of war, storm, earthquake…. If you happen to be located in one of those countries we will contact you.
DO YOU PROVIDE TRACKING INFORMATION?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
DELIVERY DELAYS
Please ensure all delivery information is correct. If there is incorrect and missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
IN THE HOLIDAYS SHIPPING TIME AS HALLOWEEN, CHRISTMAS,…
Have no addition shipping in the holidays as Halloween, Christmas… but maybe it may take longer than usual to deliver ( shipping time may be add more 2-8 days)
REFUSE DELIVERY
Please note, should an order shipped to you be returned to us due to either being refused, unclaimed, or because of an incorrect shipping address you had given us, you will be responsible for the 2-way shipping cost of the order and a 15% restocking fee.
MISSING
We are not directly responsible for lost or stolen packages, but we will be happy to help you file a claim with the shipping company. You must contact us immediately if the shipment was not received within 48 hours of the delivery date shown by the shipping service. All requests must be made within 15 days of the shipment date for any possibility of a claim.
If the tracking information states that your items have been delivered, but you have not received it, please check around your neighborhood if another home received it by mistake.
The delivery vehicle has GPS that sometimes automatically updates a shipment as “delivered” prematurely. Wait another business day because the package was most likely marked as delivered accidentally and will arrive the following day.
If the parcel does not show up (on an infrequent occasion), please call the shipping carrier and file a claim. You can call the UPS, FedEx, or USPS Hotline to file a claim, or you can do it online. Your package comes insured by the USPS, FedEx, or USPS, and they are liable for miss delivered or stolen property in most cases.
EMERGENCY SITUATION
Order delivery can be delayed due to acts of nature: Donage store shall not be liable and will not issue any refund or credit if an order delivery is delayed due to causes beyond the shipping carrier’s control, including, but not limited to: acts of God, natural disasters or weather delays.
USA warehouse: 751 Papineau Avenue, Montreal, Quebec, H2K 4J5, Canada
Email: [email protected]